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Technical Support Specialist I, FME Flow

2 months ago

Surrey, British Columbia, Canada Safe Software Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our Customer Success team at Safe Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our FME customers, conducting product demonstrations, creating training materials, and staying up-to-date with the latest technologies and trends.

Key Responsibilities
  • Provide one-to-one technical support to customers through email and our Community Q&A forum
  • Conduct software demonstrations and build proof of concepts for new and existing customers
  • Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge
  • Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns
  • Investigate and explore different configurations and technologies to assist customers, colleagues, and developers
  • Keep up-to-date with product developments by attending Feature Demos and testing the latest versions of our software
  • Identify issues within FME and advocate for new and improved functionality that will help our customers
Requirements
  • 1-2 years of experience in a customer service role, technical support or consultancy
  • Knowledge of common data challenges, such as schema management, validation, and filtering
  • Experience with ETL processes, and/or developing data/application integrations
  • Working knowledge of Windows operating systems
  • Effective communication skills to articulate technical information in accessible language
  • Empathetic and customer-centric
  • Works well independently and in a team with minimal supervision
  • Self-motivated and eager to learn new technologies (FME Platform)
  • Able to think critically and propose solutions to complex problems
  • Able to collaborate effectively and exchange meaningful feedback
Preferred Qualifications
  • Previous experience using FME Form (Desktop) and/or FME Flow (Server)
  • Working knowledge of Linux operating systems
  • Experience with system administration, networking, and configuration for enterprise software products
  • Experience in technical writing
  • Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON) and/or stream processes (e.g. Kafka, JMS, RabbitMQ)
  • Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP)
  • Experience using APIs
  • Ability to speak a second language
About Safe Software

At Safe Software, we believe in creating a supportive environment where our employees can grow and thrive. We offer a range of benefits, including flexible working hours, a comprehensive health and wellness program, and opportunities for professional development.

We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. If you are passionate about data integration and customer support, and you are looking for a challenging and rewarding role, we encourage you to apply.