Customer Service Specialist

3 weeks ago


Dieppe, Canada The Children's Place Full time

The Children's Place is committed to providing an inclusive and accessible workplace for all associates and applicants for employment. As a Sales Associate, you will be responsible for supporting the Store Leadership Team in achieving company goals and initiatives. You will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.

Key Responsibilities:
  • Provide exceptional customer service by being aware of customer activity and responding with urgency.
  • Greet and acknowledge customers while providing the appropriate level of service.
  • Effectively communicate the value and quality of our merchandise, as well as share current promotions and offer solutions for out-of-stock items when necessary.
  • Exercise sound judgment in addressing customer concerns and demonstrate the appropriate level of selling skills to positively impact conversion.
  • Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefits of the PLACE Card.
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented.
  • Follow company standards of merchandise presentation, signage, and display.
  • SUPPORT AND MAINTAIN A NEAT, CLEAN, AND ORGANIZED STOCKROOM WHILE ADHERING TO A CUSTOMER READY ENVIRONMENT, AND ADHERING TO SAFETY REQUIREMENTS
  • Perform daily housekeeping duties to company standard.
  • Guarantee company assets by ensuring adherence to all Loss Prevention procedures.
Requirements:
  • High School diploma or equivalent required.
  • Previous retail experience preferred.
  • Must be at least 18 years of age.

We estimate this role to pay around $35,000-$40,000 per year, based on location and industry standards.



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