Customer Service Representative

6 months ago

Dieppe, Canada BMO Financial Group Full time

14 Champlain Street Dieppe New Brunswick,E1A 1N3

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Bilingual Customer Service Representative

    6 months ago

    Dieppe, Canada Midland Transport Full time

    **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third Party Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland transport is looking for a...

  • Customer Service Representative

    3 months ago

    Dieppe, Canada BMO Financial Group Full time

    14 Champlain Street Dieppe New Brunswick,E1A 1N3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Insurance Customer Service Representative

    2 weeks ago

    Dieppe, Canada TD Bank Full time

    OverviewTD Bank is committed to providing exceptional customer service, and we're seeking a talented Insurance Customer Service Representative to join our team.Salary and BenefitsWe offer a competitive salary range of $46,200 - $75,100 CAD per year, along with a comprehensive benefits package that includes health, dental, and vision coverage.Job...

  • Customer Service Representative

    2 months ago

    Dieppe, Canada J.D. Irving Full time

    **With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that...

  • Customer Service Representative

    6 months ago

    Dieppe, Canada Enterprise Holdings Full time

    The Customer Service Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Dieppe, Canada Intact Financial Corporation Full time

    We're seeking a skilled Bilingual Customer Service Representative to join our growing team. Key responsibilities will include responding to emergency calls from insureds, opening auto and home claims files as needed, and documenting incoming requests in accordance with established standards and procedures.About the RoleProvide exceptional customer service...

  • Relief Customer Service Rep

    2 months ago

    Dieppe, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Client Service Representative

    6 months ago

    Dieppe, Canada Revitalize Marketing Full time

    _Revitalize Marketing_ seeks quality-focused and self-motivated **Client Service Representatives** who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career...

  • Customer Service Representative

    4 weeks ago

    Dieppe, Canada Pizza Delight Full time

    Job DescriptionThe Customer Service Representative - Food and Beverage will be the face of Pizza Delight, providing exceptional service to our guests at the counter and through take-out orders.Main Responsibilities:Ensure a professional appearance at all times;Apply health regulations to maintain a clean environment;Follow safety protocols to prevent...

  • Bilingual Customer Experience Representative

    6 months ago

    Dieppe, Canada Cannabis NB Full time

    **Customer Experience Representative** **CANNABIS NB** **Customer Experience Representative** (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. **Our goal **is to deliver a world class customer experience built on good information, a safe high-quality product offering...

  • Customer Service Representative

    4 weeks ago

    Dieppe, Canada Intact Financial Corporation Full time

    About the RoleWe're looking for a highly skilled Customer Service Representative to join our growing team as a Claims Specialist.Key ResponsibilitiesDeliver exceptional customer service by providing timely and accurate information on policies, products, services, and initiatives.Handle inbound calls with empathy and clarity, resolving inquiries and new...

  • Customer Service Representative

    4 weeks ago

    Dieppe, Canada Canadian Linen Quebec Linge Full time

    At Canadian Linen, we provide uniforms and related products to over 300,000 customers across North America. Our team is committed to delivering exceptional service and maintaining a total uniform solution that promotes teamwork and establishes a professional identity.We are seeking a motivated Relief Customer Service Representative to join our team in...

  • Customer Service Representative

    3 months ago

    Dieppe, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Santa’ville Customer Service

    2 months ago

    Dieppe, Canada Santa'Ville Full time

    **Position**:Santa'Ville Customer Service Representative - CF Champlain **About Us** Santa’Ville is a proud retailer and manufacturer of personalized Christmas decorations. We have proudly served in the holiday retail sector for over a decade with locations all over Ontario, Quebec, and New Brunswick. We value our employees and customers and love our fun...

  • Bilingual Customer Service Representative

    4 weeks ago

    Dieppe, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Customer Experience Representative

    6 months ago

    Dieppe, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Brand Representative

    2 months ago

    Dieppe, Canada Revitalize Marketing Full time

    _Revitalize Marketing_ is seeking a **Brand Representative** who is passionate and enthusiastic about engaging with people and is motivated to learn new skills! We are happy to offer a culture of diversity, inclusivity, professionalism, and numerous opportunities for personal and professional growth! Here at _Revitalize_, we are professionals at building...

  • Customer Service Specialist

    4 weeks ago

    Dieppe, Canada The Children's Place Full time

    The Children's Place is committed to providing an inclusive and accessible workplace for all associates and applicants for employment. As a Sales Associate, you will be responsible for supporting the Store Leadership Team in achieving company goals and initiatives. You will model and maintain excellent customer service with effective communication, product...

  • Sales Representative

    1 month ago

    Dieppe, Canada Mercedes-Benz Moncton Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Mercedes-Benz Moncton** is seeking a **Sales Representative** to join our growing team! As a **Sales Representative** with **Mercedes-Benz Moncton**, you will...

  • Relief Customer Service Rep

    4 months ago

    Dieppe, Canada Canadian Linen Quebec Linge Full time

    WHO WE ARE Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...