Bilingual Customer Solutions Specialist

2 months ago


Dieppe, Canada Master Packaging Inc Full time

**Master Packaging Inc.,** the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a **Bilingual Customer Solutions Specialist.**
- Receive orders from customers, check open orders, inventory and remainders and reduce order quantities accordingly.
- Monitor machine routings, board grade, capacity and work closely with planning to book orders and give realistic dates of production.
- Coordinate with shipping to arrange trucks, send remainders, and reduce inventory.
- Replenish inventory as required depending on customers' service agreements.
- Interact daily with customers and relevant stakeholders to understand customer needs and values to facilitate orders from receipt to delivery.
- Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
- Provide ongoing support to the Outside Sales Team.

**Requirements and Skills**:

- Bilingualism (English/French) is required.
- College education in business or equivalent is preferred.
- Team player attributes. Reliability, responsiveness, assurance, empathy, and loyalty are essential to deliver the high-quality performance expected.
- Effective communication and high-level service skills towards customers to comply with the business ongoing demand.
- Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook)
- Master Packaging Inc. is an equal opportunity employer. We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Dieppe, NB E1A 7G9: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (required)
- French (required)

Work Location: In person



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