Customer Service Representative Supervisor

2 days ago

Vaughan, Ontario, Canada Planta Greenhouses Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries, resolving their issues, and ensuring that their needs are met.
  • Performance Management: Conduct performance reviews, provide feedback, and develop action plans to improve the performance of customer service representatives.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Communication: Communicate effectively with customers, team members, and other stakeholders to ensure that information is shared and understood.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years of experience in a customer service role, preferably in a supervisory capacity
  • Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong problem-solving and analytical skills
Work Environment

As a Customer Service Representative Supervisor at Planta Greenhouses, you will work in a fast-paced environment with a large workload. You will be required to work under pressure, meet tight deadlines, and maintain a high level of accuracy and attention to detail.

What We Offer
  • Competitive Salary: A competitive salary and benefits package
  • Opportunities for Growth: Opportunities for career growth and professional development
  • Collaborative Team: A collaborative and supportive team environment

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