Technical Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Pixel Networks Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Pixel Networks. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and ensuring that our clients have a positive experience with our products and services.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Collaborate with other teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • High school diploma or equivalent required; degree in computer science or related field preferred
  • Minimum 2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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