Clerical Support Specialist

7 days ago

Vancouver, British Columbia, Canada PHSA Full time

About the Role

We are seeking a highly organized and detail-oriented Clerical Support Specialist to join our team at BC Mental Health & Substance Use Services. As a key member of our Regional Programs team, you will provide administrative support to our clinicians and staff, ensuring the smooth operation of our programs.

Key Responsibilities

  • Transcribe medical dictation, including correspondence and reports, to Court, Review Board, and clinical reports, notes, and correspondence, according to pre-set format, protocols, and deadlines.
  • Provide reception services, including operating a multi-line switchboard, responding to inquiries, taking/relaying messages, and redirecting callers to appropriate personnel.
  • Process referrals and enter client data into computer systems, databases, and other software programs, under the direction of the Supervisor.
  • Maintain client charts, including receiving documentation, creating clinical records, and ensuring material is labeled with patient information.
  • Maintain schedules and perform event and program tracking, including logging into and reviewing electronic calendars/schedules, monitoring upcoming deadlines and appointment dates.

Requirements

  • Grade 12, graduation from an approved program in medical transcription, and one (1) year's recent, related experience, or an equivalent combination of education, training, and experience.
  • Ability to keyboard at 60 wpm.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents, including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, and Remembering Keegan: A First Nations Case Study.

About PHSA

PHSA is a remote work-friendly employer, welcoming flexible work options to support our people. We offer a comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources. Join one of BC's largest employers with province-wide programs, services, and operations, offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.

Location

307 West Broadway, Vancouver, BC, Canada, V5Y 1P8

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