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Clerical Support Worker
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Clerical Support Specialist
2 months ago
Job Summary
Vancouver Coastal Health is seeking a skilled Clerical Support Specialist to support the team at Sheway in Vancouver, BC.
About Sheway
Sheway is a Pregnancy Outreach Program that provides health and social service supports to pregnant women and women with infants under eighteen months who are dealing with drug and alcohol issues.
Key Responsibilities
- Provide support services to pregnant and parenting clients with substance use.
- Monitor clients, documents, and provide verbal reports on observations in accordance with standard procedures or specific direction.
- Facilitate the use of community services and resources and provide information on community services.
- Liaise and coordinate services with mental health, addictions, and medical professionals.
- Participate in team meetings and corporate initiatives, engage in ongoing team planning and quality improvement activities.
- Maintain a safe and clean environment for clients and team.
- Perform a variety of clerical duties as required.
Qualifications
Education & Experience
- Grade 12.
- Office Administration Certificate, Medical Terminology, and one (1) year recent related experience or an equivalent combination of training and experience.
Knowledge, Skills & Abilities
- Demonstrated exceptional customer service and communication skills related to providing low barrier health care services for clients and with external partners.
- Working knowledge of office procedures.
- Ability to operate a multi-line switchboard/phone system.
- Ability to keyboard 5,000 keystrokes per hour.
- Business writing skills.
- Knowledge of basic accounting principles.
- Ability to utilize trauma-informed, harm reduction, and indigenous cultural safety knowledge and principles to inform service delivery for pregnant and parenting women requiring enhanced and low-barrier health care access and services.
- Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
- Ability to organize and prioritize.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Ability to deal tactfully and effectively with coworkers, clients, and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
- Demonstrated ability to work independently and within a team.
- Ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to troubleshoot and solve software-related problems.
- Physical ability to perform the duties of the position.
Why Join Vancouver Coastal Health?
- Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness supports, including counseling, critical incident, and innovative wellness services are available to employees and their immediate families.
- Award-winning recognition programs to honor staff, medical staff, and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
