Customer Service Liaison

1 month ago


Burlington, Ontario, Canada Edge Imaging Full time

About Edge Imaging

Edge Imaging is a leading Canadian school photography company with a team of over 400 employees. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. We service over 2,300 schools across Canada, providing prompt, efficient, and friendly service.

The Role

The Customer Care Representative acts as a liaison between Edge Imaging and our customers, effectively solving customer inquiries, issues, and complaints.

Key Responsibilities

  • Answer a high volume of calls and emails
  • Handle, research, and resolve customer inquiries
  • Complete order and data entry accurately
  • Maintain a high level of consistent customer service and professionalism
  • Fast and accurate turnaround on orders and one-touch resolution

Requirements

  • Experience in call centre or related environment preferred but not required
  • Excellent communication skills, both verbal and written
  • Basic computer knowledge
  • Works well in a team environment
  • Sound and timely decision-making and composure under pressure

What We Offer

  • Paid personal days
  • Casual dress code
  • Fun and work-hard play-hard environment

Physical Requirements & Work Environment

  • Fast-paced office environment
  • Ability to sit for extensive periods of time

We are committed to diversity and accessibility. If you require an accommodation due to disability, please contact our HR department.



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