Customer Experience Professional

1 week ago


Québec, Quebec, Canada Scotiabank Full time
Overview

This is an exciting opportunity to build a rewarding career with Scotiabank, a forward-thinking organization that values innovation and collaboration.

Salary

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and location.

Job Description

In this challenging and dynamic role, you will have the opportunity to:

  • Become the face of Scotiabank, delivering exceptional customer service and building strong relationships with clients.
  • Uncover and solve customers' needs, providing tailored solutions that exceed their expectations.
  • Educate clients on various financial products and services, making complex concepts accessible and easy to understand.
  • Work in a team-oriented environment, contributing positively to the success of our organization.
  • Demonstrate your eagerness to learn and determination to succeed, taking advantage of internal training and development opportunities.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven customer service skills, gained through work or community involvement.
  • A friendly, professional, and efficient approach to serving clients.
  • An ability to work flexible hours, including evenings and weekends.
  • Comfort with simple sales situations, such as promoting digital banking options.
  • Strong technical skills, particularly in areas related to digital banking and self-service platforms.
Benefits

We offer a competitive compensation and benefits package, including:

  • A comprehensive training program, designed to support your career growth and development.
  • A supportive leadership team, committed to recognizing and rewarding high performers.
  • A collaborative work environment, where you can contribute your ideas and expertise.
  • A commitment to giving back to our communities, through volunteer opportunities and charitable partnerships.
Additional Information

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to communicate in English and French, as they will serve English-speaking clientele. We are an equal opportunities employer and welcome applications from diverse candidates.



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