IT Support Internship

2 weeks ago


Vancouver, British Columbia, Canada Turner Construction Company Full time
Overview:

Turner Construction Company is a leading provider of construction services in North America. We are committed to delivering high-quality projects and providing our clients with exceptional service.

About the Company:

Turner Construction Company has been recognized for undertaking large and complex projects, fostering innovation, embracing emerging technologies, and making a difference for our clients, employees, and community. With over 10,000 employees, we complete $15 billion of construction on 1,500 projects each year.

Our Vision:

We aim to be the highest value provider of global construction services and technical expertise. We deliver building projects of all types and sizes—schools and hospitals, stadiums and museums, airports, data centers, offices and more—throughout North America and in 30 countries around the world.

Job Description:

This internship will provide students with supervised practice at the workplace or on the jobsite in the continuing daily operations of technology systems. Assist end users with desktop support or basic systems related issues at the local level and installing information system technology at business unit and job site locations.

Responsibilities:

Assist with tier 1 support for voice and desktop systems, resolving or conferring with the appropriate technical or systems personnel. Troubleshoot basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Respond to end user hardware and software requests. Assist in updating documentation of the local technology infrastructure. Assist in updating inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit. Verify daily systems backups of the local server and other mission critical business unit infrastructure. Provide notification of any identified systems failures. Assist with projects as directed by the local IS staff, following Turner IS methodology. Maintain daily tickets to ensure the highest service levels are maintained. Contribute to training of end users on Turner standard software tools. Perform other duties as necessary.

Required Skills and Qualifications:

Experience using Windows 10, Windows 11 and MacOS. Basic knowledge of Microsoft operating system, Office 365, MS Exchange, and Microsoft Office applications. Basic knowledge of VOIP, LAN equipment, and peripheral network device. Basic skills with M365 Office applications and Office 2016. Able to assist with Android and iPhone configuration. Basic understanding of malware/spyware/anti-virus software. Basic understanding of fundamentals related to LAN/WAN computer environments and concepts. Able to effectively operate in a multi-tasking environment. Currently enrolled in an accredited, college/university in their junior or senior year, preferably in Computer Science, Information Systems or equivalent program.

Benefits:

Turner Construction Company offers competitive compensation and benefits, including a base hourly rate of $45 per hour, depending on years of school and previous co-op experience.

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