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Senior Retail Operations Manager

2 months ago

Toronto, Ontario, Canada IFIXED Full time

Job Summary

We are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at iFixed. This is a full-time position that requires strong leadership and management skills, as well as the ability to multitask and work effectively in a fast-paced environment.

About the Role

The Senior Retail Operations Manager will be responsible for overseeing the day-to-day operations of our retail stores, including supervising sales workers, hiring and training staff, ordering merchandise, and preparing sales reports. They will also be responsible for establishing work schedules, resolving customer issues, and supervising worker activities.

Key Responsibilities:

  • Sales Floor Management: Assign sales workers to duties, oversee sales floor activities, and ensure that customers receive excellent service.
  • Staff Management: Hire and train new staff members, conduct performance reviews, and provide ongoing coaching and development opportunities.
  • Merchandise Management: Order merchandise, manage inventory levels, and ensure that products are displayed attractively and efficiently.
  • Reports and Analysis: Prepare sales reports, analyze data, and identify trends and areas for improvement.
  • Customer Service: Resolve customer complaints and issues, and ensure that customers receive excellent service.
  • Inventory Control: Manage inventory levels, monitor stock levels, and ensure that products are replenished as needed.

Requirements:

  • Leadership and Management Experience: 3+ years of experience in a leadership or management role, preferably in a retail environment.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and suppliers.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
  • Technical Skills: Proficiency in Microsoft Office, with experience using spreadsheets, word processing software, and other technical tools.

What We Offer:

  • Competitive Salary: $65,000 - $85,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing Training and Development: Ongoing training and development opportunities, including workshops, conferences, and online courses.

Location: Our retail stores are located in [insert location].

This is a permanent, full-time position, with a salary range of $65,000 - $85,000 per year, depending on experience.