Network Service Operations Manager
3 weeks ago
As the Manager of Network Service Operations, you will oversee the 24/7 management of network operations both on-site and off-site. Your critical role will support accurate train reporting, customer requests, waybilling, and border documentation, focusing on safety, service, productivity, and financial performance. You will lead team efforts, mentor staff, promote innovation for cost savings and process improvement, adhere to Service Level Agreements (SLAs), collaborate with Train and Engine staff on operational issues, handle workforce concerns, and serve as the main escalation point for production floor issues.
Key Responsibilities:
- Supervise the department by establishing priorities, allocating team workloads, providing mentorship for customer service, and maintaining consistency in work.
- Support initiatives to decrease costs and enhance operational processes.
- Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests.
- Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations.
- Act as a contact point for addressing issues on the production floor.
Requirements:
- Post-secondary education and/or at least 5 years of experience in leadership and customer service.
- Competent in MS Office tools.
- Effective communication, problem-solving, and ability to handle multiple tasks.
- Railway experience, an asset.
- Ability to perform well under pressure and handle conflict situations.
The successful candidate will need to successfully complete the following clearances:
- Criminal history check.
- Reference check.
-
Network Service Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our network service operations.Key ResponsibilitiesSupervise and manage a team of operations staff to ensure the efficient delivery of...
-
Network Service Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our network service operations.Key ResponsibilitiesSupervise and manage a team of operations staff to ensure the efficient delivery of...
-
Network Service Operations Manager
7 days ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Title: Manager Network Service OperationsCanadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, the only truly North American railway. As a Manager Network Service Operations, you will play a crucial role in supporting the company's mission to connect a continent and create exciting career opportunities across its transnational...
-
Network Service Operations Manager
7 days ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Title: Manager Network Service OperationsCanadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, the only truly North American railway. As a Manager Network Service Operations, you will play a crucial role in supporting the company's mission to connect a continent and create exciting career opportunities across its transnational...
-
Network Service Operations Manager
7 days ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Title: Manager Network Service OperationsCanadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, the only truly North American railway. As a Manager Network Service Operations, you will play a crucial role in supporting the company's mission to connect a continent and create exciting career opportunities across its transnational...
-
Manager Network Service Operations
3 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeManager Network Operations Join Canadian Pacific Kansas City (CPKC) as we connect a continent and create exciting career opportunities across our new transnational network. As the only truly North American railway, we are making big moves to support economic growth throughout Canada, the U.S. and Mexico. About the Role: As the Manager Network Operations, you...
-
Manager Network Service Operations
2 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeManager Network OperationsJoin Canadian Pacific Kansas City (CPKC) as we connect a continent and create exciting career opportunities across our new transnational network. As the only truly North American railway, we are making big moves to support economic growth throughout Canada, the U.S. and Mexico.About the Role:As the Manager Network Operations, you...
-
Network Service Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our network service operations.Key ResponsibilitiesLeadership and Team Management: Supervise and lead a team of professionals to...
-
Network Service Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our network service operations.Key ResponsibilitiesLeadership and Team Management: Supervise and lead a team of professionals to...
-
Manager Network Service Operations
2 months ago
Winnipeg, Manitoba, Canada CPKC Full timeCanadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...
-
Manager Network Service Operations
7 days ago
Winnipeg, Manitoba, Canada CPKC Full timeManage 24x7 operations, supervise a team, and ensure accurate train reporting, customer requests, and border documentation while promoting innovation and cost savings. As the Manager Network Operations, you will oversee the department, establish priorities, allocate workloads, and provide mentorship for customer service. You will also support initiatives to...
-
Network Service Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeAbout CPKCCPKC is a leading North American railway company, connecting Canada, the U.S., and Mexico through its 20,000-mile network. As a key player in the industry, we strive to deliver exceptional service and support economic growth across the continent.Job SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join...
-
Network Service Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeAbout CPKCCPKC is a leading North American railway company, connecting Canada, the U.S., and Mexico through its 20,000-mile network. As a key player in the industry, we strive to deliver exceptional service and support economic growth across the continent.Job SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join...
-
Network Service Operations Manager
3 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeAbout CPKCCPKC is a leading North American railway company, connecting Canada, the U.S., and Mexico through its 20,000-mile network. As a key player in the industry, we strive to deliver exceptional service and support economic growth across the continent.Job SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join...
-
Network Service Operations Manager
2 days ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for supervising the department, establishing priorities, and allocating workloads to ensure efficient train operations.Key ResponsibilitiesSupervise and mentor a team of customer...
-
Network Service Operations Manager
2 days ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for supervising the department, establishing priorities, and allocating workloads to ensure efficient train operations.Key ResponsibilitiesSupervise and mentor a team of customer...
-
Network Service Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Summary:CPKC is seeking a highly skilled and experienced Network Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing 24x7 operations, ensuring accurate train reporting, customer requests, waybilling, and border documentation. Your focus will be on safety, service, productivity, and...
-
Network Service Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Summary:CPKC is seeking a highly skilled and experienced Network Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing 24x7 operations, ensuring accurate train reporting, customer requests, waybilling, and border documentation. Your focus will be on safety, service, productivity, and...
-
Network Service Operations Manager
2 weeks ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Summary:CPKC is seeking a highly skilled and experienced Network Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing 24x7 operations, ensuring accurate train reporting, customer requests, waybilling, and border documentation. Your focus will be on safety, service, productivity, and...
-
Network Service Operations Manager
6 days ago
Winnipeg, Manitoba, Canada CP Full timeJob SummaryWe are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for supervising the department, establishing priorities, and allocating team workloads.Key ResponsibilitiesSupervise and mentor a team of customer service representatives to...
