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Manager Network Service Operations
2 months ago
Manager Network Operations
Join Canadian Pacific Kansas City (CPKC) as we connect a continent and create exciting career opportunities across our new transnational network. As the only truly North American railway, we are making big moves to support economic growth throughout Canada, the U.S. and Mexico.
About the Role:
As the Manager Network Operations, you will be responsible for managing 24x7 operations both onsite in Winnipeg and in offsite locations. Your crucial role will support accurate train reporting, customer requests, waybilling, and border documentation, focusing on safety, service, productivity, and financial performance.
Key Responsibilities:
- Supervise the department by establishing priorities, allocating team workloads, providing mentorship for customer service, and maintaining consistency in work
- Support initiatives to decrease costs and enhance operational processes
- Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests
- Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations
- Act as a contact point for addressing issues on the production floor
Requirements:
- Post-secondary education and at least 5 years of experience in leadership and customer service
- Competent in MS Office tools
- Effective communication, problem-solving, and capability to handle multiple tasks
- Railway experience, an asset
- Ability to perform well under pressure and handle conflict situations
What We Offer:
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
About CPKC:
As an employer with North American presence, we are committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply, including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities.
Accommodations:
We provide accommodations for the job application process as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
