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Network Service Operations Manager
2 months ago
Canadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, the only truly North American railway. As a Manager Network Service Operations, you will play a crucial role in supporting the company's mission to connect a continent and create exciting career opportunities across its transnational network.
Job Summary:The Manager Network Service Operations will be responsible for managing 24x7 operations, both onsite in Winnipeg and in offsite locations. This role will focus on safety, service, productivity, and financial performance, while leading team efforts, mentoring staff, and promoting innovation for cost savings and process improvement.
Key Responsibilities:- Supervise the department by establishing priorities, allocating team workloads, and providing mentorship for customer service.
- Support initiatives to decrease costs and enhance operational processes.
- Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests.
- Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations.
- Act as a contact point for addressing issues on the production floor.
- Post-secondary education and/or at least 5 years of experience in leadership and customer service.
- Competent in MS Office tools.
- Effective communication, problem-solving, and capability to handle multiple tasks.
- Railway experience is an asset.
- Ability to perform well under pressure and handle conflict situations.
- Flexible and competitive benefits package.
- Competitive company pension plan.
- Employee Share Purchase Plan.
- Performance Incentive Program.
- Annual Fitness Subsidy.
- Part-time Studies Program.
As an employer with a North American presence, the possibility exists that the location of your position may be changed based on organizational requirements.
The successful candidate will need to successfully complete the following clearances:
- Criminal history check.
- Reference check.
CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply, including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
