Facility Solutions Manager

4 weeks ago

Mississauga, Ontario, Canada City Wide Facility Solutions Full time
Job Description

City Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team. As a key member of our operations team, you will be responsible for managing client relationships, developing and implementing effective service strategies, and ensuring high levels of client satisfaction.

Key Responsibilities:

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements:

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits:

  • Dental care.
  • Paid time off.
  • Vision care.
  • Offsite Sales Training by Top Performers.

  • Facility Management Professional

    7 days ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Unlock a Rewarding Career Opportunity The Facility Solutions Manager role at City Wide Facility Solutions presents an exciting opportunity for a seasoned professional to drive business growth and client satisfaction. With a strong focus on account management, relationship building, and strategic planning, this position is ideal for individuals who thrive in...

  • Account Management and Client Solutions Expert

    19 hours ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Unlock Your Potential as a Client Solutions ManagerWe are seeking an experienced Client Solutions Manager to join our team at City Wide Facility Solutions. As a key member of our sales network, you will be responsible for driving business growth by managing client relationships and delivering exceptional customer service.

  • Alternate Account Manager

    1 week ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Job SummaryCity Wide Facility Solutions is seeking a Client Solutions Manager to join our team in Mississauga. As a Client Solutions Manager, you will be responsible for managing all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

  • Account Manager

    5 days ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    About City Wide Facility SolutionsWe are a leading management company in the building maintenance industry, providing innovative solutions to our clients' facilities challenges. Our team is dedicated to delivering exceptional results and creating value for our customers.Job DescriptionWe are seeking a highly motivated and organized Sales Representative -...

  • Business Development Representative

    2 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions:City Wide Facility Solutions is a leading management company in the building maintenance industry, providing solutions to a wide range of issues clients face at their facilities.We are seeking a highly organized and customer service-oriented individual to join our team as a Business Development Specialist. In this position, you...

  • Sales Representative

    3 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions is seeking a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving sales growth.Key Responsibilities:Prospect and qualify potential clients to identify new...

  • Business Development Representative

    3 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    About the Role:City Wide Facility Solutions is seeking a highly motivated and results-driven Business Development Specialist to join our team. As a Business Development Specialist, you will be responsible for making B2B outbound sales calls to prospective clients, qualifying prospects, and scheduling appointments for our sales team.Key Responsibilities:Find...

  • Sales Representative

    1 month ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Unlock Your Sales Potential with City Wide Facility SolutionsAre you a driven sales professional looking to take your career to the next level? Do you have a proven track record of success in outside B2B sales? If so, we want to hear from you!About the RoleWe are seeking a highly motivated Sales Executive to join our team at City Wide Facility Solutions. As...

  • Business Development Representative

    6 days ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions: Unlock Your Earning PotentialWe are seeking a driven Sales Executive to join our dynamic Sales Team. If you have a proven track record of success in outside B2B sales and thrive in a fast-paced, competitive environment, we want to hear from you!As a Sales Executive with City Wide Facility Solutions, you will be responsible for...

  • Business Development Representative

    4 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Specialist to join our team at City Wide Facility Solutions. As a Business Development Specialist, you will play a critical role in driving business growth and revenue through outbound sales calls, lead generation, and appointment setting.Key ResponsibilitiesConduct B2B...

  • Sales Professional

    1 month ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions: A Leader in Sales ExcellenceWe are seeking a highly motivated and results-driven Sales Executive to join our dynamic team. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and driving revenue growth.Key Responsibilities:Aggressively...

  • Sales Executive

    4 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions is a leading provider of building maintenance services. We are seeking a highly motivated Sales Executive to join our team. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving revenue growth.Key Responsibilities:Prospect and...

  • Business Development Representative

    3 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Job Title: Sales ExecutiveJob Summary:We are seeking a highly motivated and results-driven Sales Executive to join our team at City Wide Facility Solutions. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving revenue growth.Key Responsibilities:Prospect and...

  • Business Development Representative

    2 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Role OverviewCity Wide Facility Solutions is seeking a driven sales professional to join our team. This role requires a proactive individual with a strong understanding of business needs and a proven ability to close deals.Key ResponsibilitiesIdentify and pursue new business opportunities, utilizing a defined target market.Manage the sales process, including...

  • B2B Sales Professional

    4 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Job Title: B2B Sales ExecutiveCity Wide Facility Solutions is seeking a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving revenue growth.Key Responsibilities:Prospect and qualify potential...

  • Business Development Representative

    4 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions: A Leader in Sales ExcellenceWe are seeking a highly motivated and results-driven Sales Executive to join our team. As a key member of our Sales Team, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and driving revenue growth.Key...

  • Sales Professional

    4 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions: A Leader in Sales ExcellenceWe are seeking a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and driving revenue growth.Key Responsibilities:Aggressively...

  • Business Development Representative

    3 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    Business Development Specialist RoleAt City Wide Facility Solutions, we are seeking a highly motivated and organized Business Development Specialist to join our team. As a Business Development Specialist, you will be responsible for making B2B outbound sales calls to prospective clients, qualifying prospects, and scheduling appointments for our sales...

  • Sales Development Representative

    17 hours ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    About the OpportunityWe are seeking a highly motivated Sales Development Representative to join our team at City Wide Facility Solutions. As a Sales Development Representative, you will play a critical role in driving sales growth by identifying and qualifying new business opportunities.Key Responsibilities:Conduct outbound sales calls to prospective clients...

  • Sales Representative

    3 weeks ago

    Mississauga, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions is seeking a skilled Sales Executive to join our team. As a Sales Executive, you will be responsible for prospecting, identifying, and qualifying potential clients, managing the sales process, and closing new business opportunities.Key Responsibilities:Prospect and identify potential clients using the City Wide defined target...