Customer Experience Leadership Position

4 weeks ago


Edmonton, Alberta, Canada BHUTANI GROUP OF COMPANIES INC. Full time
Job Overview

We are seeking a seasoned Customer Service Supervisor to join our team at BHUTANI GROUP OF COMPANIES INC.

About the Role

This is a permanent position with a competitive salary range of $60,000 - $80,000 per year, depending on experience, and 35 hours of work per week. The successful candidate will be responsible for co-ordinating activities with other work units or departments, establishing work schedules and procedures, and examining and verifying the accuracy of work.

Key Responsibilities
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure seamless execution of tasks and projects.
  • Work Procedures: Establish and maintain effective work schedules and procedures to optimize productivity and efficiency.
  • Quality Control: Examine and verify the accuracy of work to ensure high-quality results.
  • Training and Development: Identify workers' training needs and provide guidance on skill development.
  • Reporting and Analysis: Prepare and submit reports on key performance indicators and provide technical advice on measures to improve productivity and product quality.
  • Performance Management: Conduct performance reviews to assess employee performance and provide constructive feedback.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: Previous experience in customer service or a related field is an asset.
  • Skills and Qualifications: Excellent communication and leadership skills, ability to work in a fast-paced environment, and strong attention to detail.
  • Physical Capabilities: Ability to sit for extended periods, use a computer, and communicate effectively.
  • Personal Suitability: Initiative, organized, and a team player.
What We Offer
  • Competitive Salary: $60,000 - $80,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and a retirement plan.
  • Work-Life Balance: 35 hours of work per week, with flexible scheduling options.


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