Customer Experience Director – Leadership

4 weeks ago


Edmonton, Alberta, Canada Amre Supply Inc Full time

We are seeking a skilled Customer Experience Director to lead our customer care center phone, chat and web/digital support teams.

As a key member of our leadership team, you will be responsible for developing and executing strategies to drive sales growth through customer service channels.

The ideal candidate will have experience managing IT systems related to customer support and possess strong analytical and problem-solving skills.

Key Responsibilities:

  • Lead the customer care center phone, chat and web/digital support teams
  • Develop and execute strategies to drive sales growth through customer service channels
  • Manage resource efficiency to meet fluctuating customer service level needs
  • Ccoordinate the activities of the Customer Service Representatives
  • Delivery of customer service objectives including Service Level Agreements, Key Performance Indicators and Customer Satisfaction Objectives

You will also be responsible for motivating and inspiring excellent customer service and a collaborative environment. Additionally, you will facilitate the team's growth in the ability to problem solve and find solutions to satisfy the customer's requirements that are aligned to company goals.

The salary for this position is estimated at $80,000 - $120,000 per year, depending on experience.

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.


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