Customer Experience Director – Leadership
4 weeks ago
We are seeking a skilled Customer Experience Director to lead our customer care center phone, chat and web/digital support teams.
As a key member of our leadership team, you will be responsible for developing and executing strategies to drive sales growth through customer service channels.
The ideal candidate will have experience managing IT systems related to customer support and possess strong analytical and problem-solving skills.
Key Responsibilities:
- Lead the customer care center phone, chat and web/digital support teams
- Develop and execute strategies to drive sales growth through customer service channels
- Manage resource efficiency to meet fluctuating customer service level needs
- Ccoordinate the activities of the Customer Service Representatives
- Delivery of customer service objectives including Service Level Agreements, Key Performance Indicators and Customer Satisfaction Objectives
You will also be responsible for motivating and inspiring excellent customer service and a collaborative environment. Additionally, you will facilitate the team's growth in the ability to problem solve and find solutions to satisfy the customer's requirements that are aligned to company goals.
The salary for this position is estimated at $80,000 - $120,000 per year, depending on experience.
We offer a competitive compensation package, including benefits and opportunities for career growth and development.
If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Executive Director
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Executive Director
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Strategic Business Leader for Director Position
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Edmonton, Alberta, Canada Director File Full timeAbout UsThe Citadel Theatre is a renowned arts organization based in Edmonton, Alberta, Canada. We are seeking an exceptional individual to serve as our next Executive Director.Job DescriptionManage the operational components of the theatre, reporting to the Board of Directors and working closely with the Artistic Director to drive strategic priorities and...
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Leading Executive Director
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Edmonton, Alberta, Canada Loblaw Companies Ltd - Head Office Full timePharmacy Department Head OpportunityLoblaw Companies Ltd - Head Office is seeking an experienced pharmacy professional to fill the role of Director of Pharmacy Operations and Customer Experience. This leadership position requires a strong understanding of pharmacy operations, effective communication skills, and the ability to motivate and coach staff...
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Executive Leadership Director
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Executive Leadership Director
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Customer Experience Leadership Position
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Technical Leadership Director
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Executive Leader for Strategic Growth
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