Tech Support Specialist for Westland Insurance

1 day ago


Surrey, British Columbia, Canada Westland Insurance Full time

Company Overview:


At Westland Insurance, we're more than just a great place to work. We're a collective of vibrant, purpose-driven individuals who share a commitment to taking care of our communities, clients, and each other.



About the Role:


We're seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you'll be responsible for ensuring that our technology systems run smoothly and efficiently. This includes troubleshooting problems, advising on appropriate actions, and redirecting to relevant resources using our IT Service Management System.



Job Description:


This is a full-time position with a 35-hour work week. The expected hiring range for this role is $55,000 - $60,000, based on your individual qualifications and experience. Your rate of pay will be determined while considering internal equity.



Responsibilities:



  • Serve as a primary point of contact for IT incidents and service requests
  • Provide level 1 and 2 support for our technology systems via phone, chat, email, or desk-side assistance
  • Collaborate with other technical teams to resolve complex issues and improve system performance
  • Participate in IT customer projects, including office moves, infrastructure deployments, and cloud services
  • Manage and monitor a wide range of systems issues, ensuring the security of our information systems and networks


Required Skills and Qualifications:



  • Minimum three years' experience in a Service Desk role, providing support in Microsoft environments (Windows 10, Active Directory, Office 365, SharePoint, Teams)
  • Certification in A+, Help Desk Professional, or ITIL foundations preferred or an equivalent combination of education, training, and experience
  • Experience with remote desktop management and support tools, workstation configurations, and desktop PCs
  • Bonus: Experience with ServiceNow or fluency in both English and French


Benefits:


We offer a comprehensive total rewards program that takes care of your financial, physical, and mental health. Enjoy flexible paid Values Days to celebrate important days, Paid Volunteer Days for community involvement, and a collaborative, inclusive work environment.



Why You'll Love Working at Westland Insurance:



  • An open, flexible, and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • A supportive culture where everyone has a voice and is free to be themselves
  • A comprehensive benefits package and competitive salary


How to Apply:


If you're passionate about solving complex problems, driving impact, and productivity through technology, we'd love to hear from you. Please submit your resume for consideration.



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