Senior Manager, Key Account Growth Team

2 weeks ago

Toronto, Ontario, Canada VGW Full time

About the Role

We are seeking a highly experienced Senior Manager to join our Key Account Growth Team at VGW. As a Senior Manager, you will be responsible for developing and executing a strategy to maximize ROI on reinvestment and retention activities for our high-value customers.

Key Responsibilities

  • Develop a set of KPIs to monitor and report on the performance of account management functions, identifying areas for improvement and implementing corrective actions.
  • Identify potential high-value customer acquisition opportunities within our Chumba Casino customer base, and develop strategies to capitalize on these opportunities.
  • Work closely with our legal and compliance functions to explore and test external high-value customer acquisition methods.
  • Drive the creation of dashboards and monitoring tools to prioritize and optimize actions, continuously seeking ways to improve performance.
  • Develop and implement a performance management framework to ensure the team is performing as expected and accountable.

Requirements

  • At least 5 years of direct people management and leadership experience, preferably managing a large-scale, dispersed team.
  • Demonstrated experience managing other people managers.
  • Several years of experience within a VIP hosting or account management team, or in a consumer-facing organization that demands exceptional customer experience for high-value clients.
  • Experience in online and offline events and hospitality is highly regarded.

About VGW

VGW is a fast-growing technology company and creator of market-leading online social games. We're on a mission to become the biggest gaming company in the world, and we're looking for talented individuals to join our team.

Our Culture

We have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. We offer flexibility, comfortable working spaces, and opportunities for learning and growth.

Why Join Us?

We're committed to creating a diverse, engaging, and inclusive culture for our people to shine. We believe that the right mix of diversity and authenticity will be our winning hand. We encourage you to browse our employment opportunities and apply today.

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