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Bilingual Customer Service Representative
2 months ago
This is a Call Centre Billing Representative role that involves handling approximately 25-30 inbound calls per day. The successful candidate will provide great customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches.
Responsibilities:- Answer billing telephone inquiries in a professional, timely and courteous manner.
- Support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies.
- Utilize strong communication and problem-solving skills to resolve customer issues.
- Excellent telephone manner and communication skills.
- Ability to multitask in a fast-paced environment.
- Strong/accurate Data Entry Skills and ability to talk and type while navigating screens.
- Proficient in Windows applications, specifically MS Excel and MS Word.
- Billing or credit experience is an asset but not required.
Leap Recruitment Partners is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.
