Customer Service Representative

4 weeks ago

Markham, Ontario, Canada Allergan Aesthetics Full time
Job Description

The Bilingual Customer Service Representative will provide high-quality, professional day-to-day service to customers and Sales Representatives. The ideal candidate will manage requests/queries and provide support with an emphasis on building and nurturing customer relationships. This position fulfills customer orders, provides support for new accounts, assists the Sales Team with requests, and ensures adherence to customer service standards.

This role is based out of our Markham office, and requires an in-office presence of 3 days per week.

Key Responsibilities:
  • Professionally handle incoming phone/email requests from customers/Sales Representatives to ensure that requests are resolved promptly and thoroughly.
  • Maintain a positive, empathetic, and professional attitude towards customers and Sales Representatives at all times.
  • Account/Order Management – specialized, dedicated service, includes account verification along with accurately processing customer requests, orders, tracking, issues management, and first call resolution wherever possible.
  • Promoting and registering our customers to our online ordering portal with an emphasis on utilization.
  • Provide support for new customers and customers using our online ordering portal.
  • Maintenance of various email boxes ensuring orders and requests are actioned promptly.
  • Complete follow-up calls, emails, and/or updates to customers, sales representatives.
  • CSR will receive, document, and resolve customer/sales/patient interactions, complaints, and triage to appropriate department if further support or guidance is required.
  • Responsible for daily monitoring of various SAP reports, including sales orders/transactions to ensure completion.
  • Proactively identify opportunities for process improvement and present them to the leadership team.
  • Successfully develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion.
  • Adhere to customer service standards, call quality, policies, and procedures.
  • Actively contribute to Abbvie Ways We Work.
  • Other tasks as required, including but not limited to, cross-training of various Customer Service roles.
Qualifications:
  • College Diploma/University Degree or Related Post-Secondary Education.
  • 1-3 years of related experience.
  • Knowledge and experience with SAP – ECC/S4 Hana, Order to Cash or comparable order management systems.
  • Contact Centre experience with high call and email volumes.
  • Technical savviness and comfort navigating through multiple systems.
  • Experience working in a team-oriented, high team engagement, and collaborative environment.
  • Experience with various Microsoft 365 Applications (Word, Excel, Outlook, Teams, etc.).
  • Experience working in a team-oriented, high team engagement, and collaborative environment is a must.
  • Strong service orientation and experience in customer service or professional services environment.
  • Experience in the pharmaceutical or medical aesthetics industry is a strong asset.
Competencies/Skills:
  • Fluent in English and French both verbal and written.
  • Ability to communicate professionally and effectively, verbally and in writing.
  • Attention to detail/order accuracy.
  • Problem-solving, critical thinking, and logical reasoning.
  • Excellent organizational skills and ability to prioritize.
  • Great pride in ensuring positive overall customer/patient experience.
  • Sense of ownership and ability to deal with issues with a sense of urgency.
  • Emotional intelligence, good judgment, composure under pressure.
  • Takes personal responsibility for delivering on commitments and promises and closing off issues.
  • Seeks feedback to improve and is open-minded about being coached or mentored.
  • Participating in various after-work team activities and events.

  • Customer Service Representative

    1 month ago

    Markham, Ontario, Canada CB Canada Full time

    Customer Service Representative - Work from HomeAre you passionate about delivering exceptional customer experiences? We have immediate openings for customer service representatives to join our team at CB Canada, working from the comfort of your own home. As a customer service representative, you will be the face of our company, providing top-notch support...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada CB Canada Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and chats.Key Responsibilities:Assist customers with placing orders,...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Infinite Cables Inc Full time

    Customer Service RepresentativeInfinite Cables Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Infinite Cables Inc Full time

    Customer Service RepresentativeInfinite Cables Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Parsons Corporation Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Parsons Corporation. As a key member of our Critical Infrastructure team, you will be responsible for handling program inquiries, providing exceptional customer service, and fostering relationships with Inspections Centre representatives.Key...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada CB Canada Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our sales and management team, you will be responsible for providing exceptional customer service, sales, and management support to our clients.The ideal candidate will have excellent communication skills, leadership...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at BMO. As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers and providing them with the best possible experience.Key ResponsibilitiesProvide exceptional customer service and support to our...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, Canada Infinite Cables Inc Full time

    Customer Service RepresentativeInfinite Cables Inc is a leading manufacturer and distributor of computer cables, accessories, and connectivity products. We are seeking a highly skilled and personable individual to join our team as a Customer Service Representative.Key Responsibilities:Respond to customer inquiries via phone and emailAssess customer needs and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Black & McDonald Limited Full time

    Job Title: Centralized Call Centre RepresentativeBlack & McDonald Limited is seeking a highly skilled and motivated Centralized Call Centre Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring the delivery of high-quality facility services.Key...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada beBee Professionals Full time

    We are seeking a Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for handling customer inquiries in a timely and professional manner, and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Markham is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Ontario Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Ontario Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, Canada Ontario Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Ontario Inc. This is a permanent position with a 35-hour workweek, offering a stable and rewarding career path.Key ResponsibilitiesProvide exceptional customer service to clients via phone, email, and in-personRespond to...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. In this role, you will be the voice of TD, providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide personalized support to customers through...

  • Customer Service Representative

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our sales and marketing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide excellent customer service and support to clientsDevelop...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    Job Title: Customer Service Representative - Bilingual SupportJob Summary:We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Allergan Aesthetics. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and sales representatives in both English and...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Teamrecruiter Full time

    Job SummaryAt Teamrecruiter.com, we are seeking a skilled and detail-oriented Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients and team members.Key ResponsibilitiesRespond to customer inquiries in a friendly and...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    Job Title: Customer Service Representative - Bilingual SupportJob Summary: We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Allergan Aesthetics. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and sales representatives in both English...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. In this role, you will be the voice of TD, providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide personalized support to customers through...

  • Customer Service Representative Supervisor

    3 weeks ago

    Markham, Ontario, Canada Bay Street Group Inc. Full time

    Job Title: Customer Service Representative SupervisorJob Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Bay Street Group Inc. The successful candidate will be responsible for overseeing the customer service operations, ensuring that all customer inquiries are handled efficiently and effectively.Key...