Senior Product Analyst

3 weeks ago

Toronto, Ontario, Canada Okta, Inc. Full time

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Okta, Inc. is seeking a skilled Salesforce Practitioner to join our expanding team. As a Senior Product Analyst, you will play a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.

The Opportunity:

We are looking for a seasoned professional with expertise in Salesforce Sales & Service Cloud, including Customer First applications. You will lead strategic initiatives and manage ongoing enhancements and production support.

Key Responsibilities:

  • Strategic Planning: Collaborate with stakeholders to understand unique business needs and translate them into a strategic product roadmap for Salesforce-based products
  • Vision & Strategy: Define and communicate the overall vision and strategy for Salesforce-based products, ensuring alignment with business goals
  • Business Process Understanding: Maintain a holistic view of business system processes and users to understand functional impacts related to configuration, process, workflows, and reporting
  • Backlog Management: Prioritize and manage the product backlog, ensuring that features and enhancements align with business priorities
  • Requirements Articulation: Clearly articulate user stories, acceptance criteria, and technical specifications for development teams
  • Stakeholder Liaison: Act as the liaison between business stakeholders and the scrum team, providing guidance and clarification on requirements
  • Agile Participation: Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews
  • User Acceptance Testing: Oversee UAT sessions to ensure that delivered solutions meet business requirements and expectations
  • Platform Stability: Maintain an "always on" mentality to ensure platform stability, working with production support and the scrum team to resolve defects
  • Release Communication: Ensure that releases are well-communicated and that stakeholders are informed about changes and their impact
  • Documentation: Ensure process and technical documentation is created and maintained
  • Adaptability: Adapt to changing priorities of the business and seek out creative solutions to evolving challenges

Requirements:

  • Experience: 5+ years of IT experience, including 2+ years of hands-on implementation of Sales & Service Cloud and 2+ years with Customer First business processes including Customer Success, Professional Services, and Educational Services
  • Product Ownership: Proven experience as a Product Analyst or similar role with a focus on Salesforce products and Customer First business processes
  • Technical Expertise: Experience supporting the design and implementation of large-scale, technically complex solutions on Salesforce and associated ecosystem
  • Agile Methodologies: Experience with Scrum and Agile development methodologies
  • Communication Skills: Excellent written and verbal communication, collaboration, and interpersonal skills to engage with a broad set of stakeholders
  • Analytical Skills: Ability to analyze business processes and systems for inefficiencies and guide internal customers to success.
  • Innovation: Maintain connection with industry technology trends, bring innovation and creativity to solution design to business problems with an ever-present security mindset
  • Lifecycle Management: Demonstrable ability to oversee the end-to-end lifecycle from conception to launch
  • Time Management: Strong time management and self-management skills.
  • Adaptability: Ability to excel in a fast-growing, fast-paced environment, delivering accuracy while managing to deadlines with adaptability
  • Security Mindset: A "security first" mindset
  • Certifications: Preferred certifications include Service/Experience/Sales Cloud Consultant and Product Owner certifications

What We Offer:

  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today.

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