Senior Business Solutions Analyst

4 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility, and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental, and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks' vacation with 4 weeks at 2 years

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Want to make a difference in your career? Consider this opportunity.

The Senior Business Solutions Analyst is responsible for working with customers and leading teams of Business Analysts to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Senior Business Solutions Analyst is responsible for ensuring best practices in requirements analysis, solutioning practices, and client negotiations. Leads the development of solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced. As a Senior Business Solutions Analyst, this position is a key interface between management, solutions architecture, development, quality, and operations teams to ensure customer excellence.

The Senior Business Solutions Analyst will be a member of the team responsible for supporting the Digital Excellence in Health (DxH)'s Planning and Portfolio Management Division, working closely with leaders and teams, to successfully deliver the business outcomes across a complex partner landscape. The Senior Business Solutions Analyst will be responsible for planning, leading, supporting, and maintaining the portfolio's vendor partner (relationship) management functions and enabling the portfolio's leadership team to make effective decisions.

Here is what you will be doing:

  • Leads and manages Digital's Vendor Partner (Relationship) Management workstream
  • Works with management in the definition of Product Vision
  • Decomposes the product vision and high-level business requirements into functional user requirements
  • Maintains a thorough understanding of the product and its logical architecture, policy, procedures, and standards
  • Conducts research on software and hardware products to justify recommendations and to support purchasing efforts
  • Provides application-specific expertise and knowledge about the architecture and the direction of the business in order to collaborate in writing RFPs and feasibility studies
  • Leads sprint planning sessions to clarify the details of the sprint items and provide clear and concise acceptance criteria for user stories
  • Acts as the authoritative source for all requirements
  • Elicits requirements using a variety of formats and techniques including interviews, document analysis, workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, and competitive product analysis
  • Leads requirements analysis and verification ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable
  • Documents Non-Functional requirements such as security, privacy, legal, and maintainability
  • Conducts impact analysis for the product on internal and external stakeholders and systems including communication plans to ensure buy-in and awareness of the product release
  • Collaborates with the Dev, QA, and UX Design teams in an agile fashion
  • Trains and supports business and clinical staff on the use and integration of technology with business processes
  • Actively works with the team to ensure a consistent approach to executing work assignments. Ensures the team's lines of communication remain open and actively seeks feedback to continuously improve team dynamics. Provides mentoring to Business Analyst I and II; identifies gaps in their knowledge and application of processes to improve their lead time for feature development
  • Leads product integration initiatives and collaborates with other cross-functional teams in delivery of tasks/projects
  • Develops and has accountability for workload, initiatives, and roadmaps for a specific product in collaboration with cross-functional teams across OH
  • Assists with the development and identification of product synergies to ensure swift delivery across multiple product portfolios within the organization
  • Accountable for the quality of the products and services that they deliver for their customers
  • Engages clients both internal and external to gain a deeper understanding of their product domain and to understand their needs
  • Designs, develops, and leads user research to gain a deeper understanding of the client's needs
  • Champions changes across the team to improve the product and its associated processes as well as team practices
  • Envisions product improvements and innovations that improve services and processes for internal and external partners
  • Leads and implements the change within the product and team practices
  • Anticipates project bottlenecks and blockers in short-term and long-term product roadmaps. Works with multiple departments to overcome these challenges
  • Independently engages and actively participates in team discussion with other internal product management teams to recommend product features and changes to product features to improve the user experience, operation, and maintainability of the product
  • Makes decisions where results have critical impact across the organization requiring sophisticated solutions and long-term correction

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