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Field Health Advocate
1 month ago
We are seeking a highly skilled and dedicated Field Case Manager to join our innovative team at Cencora. This role is a critical part of our commitment to creating healthier futures for individuals and animals.
The Field Case Manager will serve as a single point of contact for our programs with physicians, educating them and their staff on various services while providing therapy guidelines to manage reimbursement. This position requires strong analytical and organizational skills, as well as the ability to effectively communicate with physicians and their staff.
### Key Responsibilities
* Single point of contact for the program with physicians
* Educate physicians and/or their staff on various program services
* Provide therapy guidelines to manage physician expectations with respect to reimbursement
* Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
* Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
* Provide ongoing updates to physicians on their patients
* Customize current program elements to meet the needs of assigned physicians
* Identify areas for risk and foster proactive, continued quality improvement
* Work collaboratively with other team members in various roles to coordinate the patient journey
* Participate in scheduled physician meetings with sales representatives
* Attend Continuous Medical Education events and report new activities
* Regular travel to various physician offices
* Adverse Event reporting
* Adhoc duties as assigned
### Requirements
* Registered nurse (RN)
* Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
* Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
* Bilingualism is an asset (requirement for province of Quebec)
* Previous Case Manager experience an asset
* Basic CCPE an asset
* Exceptional customer service and interpersonal skills
* Ability to manage multiple tasks and priorities at once
* Comprehension of medical terminology
* Strong analytical and organizational skills
* Ability to analyze current enrollment volume by MD
* Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
* Excellent time management skills & sense of urgency
* Ability to collaborate effectively with program associates
* Ability to work autonomously in a remote setting
* Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
* Detail and result oriented
* Ability to adapt to change and ambiguity
* Strong computer skills and knowledge of Microsoft Office
* Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
* Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car
* Adhere to Performance Standards and Procedures required by the program
* Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Cencora offers a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
We also provide a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
This role is full-time and affiliated with Innomar Strategies.
