Director, Cards Engagement

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

Royal Bank of Canada is seeking a highly skilled professional to join our team as a Director, Cards Engagement. This is an exciting opportunity to drive business growth and profitability by developing and executing strategies that deepen client relationships and increase purchase volume.

Key Responsibilities
  • Develop and implement a long-term strategic roadmap to deepen client relationships and grow balances and purchase volume.
  • Optimize and manage core client engagement programs, including Proactive Line Increase, Upgrades, and Inactive Engagement, as well as the overall client life cycle.
  • Partner with various teams within Personal Banking to identify opportunities, develop solutions, and implement strategies from end-to-end.
  • Build market intelligence capabilities to understand the competitive landscape.
  • Establish robust reporting to monitor the effectiveness of key programs and deliver actionable analysis to support decision-making.
  • Cultivate strong knowledge of the regulatory environment and ensure compliance with requirements.
  • Effectively communicate the rationale behind strategy, explain data and information to support it, and highlight risks and opportunities.
  • Assess the value of various opportunities or requests and prioritize deliverables to focus on what matters.
Requirements
  • Ability to achieve results in complex, ambiguous, and constantly changing contexts.
  • Analytical and creative problem-solving skills to develop data-driven strategies with a desire to challenge the status quo.
  • Proven client service orientation.
  • Passion for operational excellence and execution quality.
  • Strong written and oral communication skills.
  • Collaborative and supportive attitude.
What We Offer

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
Job Skills

Our ideal candidate will possess the following skills:

  • Analytical thinking.
  • Business case design.
  • Critical thinking.
  • Customer engagement.
  • Knowledge organization.
  • Proactive approach.
  • Proactive thinking.
  • Problem-solving.
  • Product development lifecycle.
  • Product development methodology.
  • Product services.
  • Profitability.
  • Quantitative analytics.
  • Results-oriented.
  • Teamwork.
Additional Job Details

This is a full-time position with a salary and benefits package that reflects the company's commitment to its employees' well-being and success.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that this job description is subject to change based on business needs.

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