Culinary Operations Manager

4 weeks ago

Vaughan, Ontario, Canada CSC GENERATION Full time
Culinary Lead Job Description

At Sur La Table, we're passionate about creating an exceptional culinary experience for our customers. As a Culinary Lead, you'll play a key role in inspiring our customers on their culinary journey, blending culinary talent, business acumen, and teaching skills to drive business results and support our culinary team.

Key Responsibilities:
  • Model and direct employees to ensure exceptional customer service standards.
  • Deliver and hold employees accountable for an exceptional cooking class experience.
  • Contribute to an environment where employees are informed and capable by supporting and/or delivering training.
  • Maintain proper storage, prep, and service procedures, and ensure all equipment and workspaces are sanitary.
  • Ensure all food items are cooked and served at the correct temperature.
  • Model and ensure all Sur La Table policies and standard operating procedures are communicated effectively to employees.
  • Provide coaching in the moment and performance feedback to culinary employees.
  • Seek opportunities to increase cooking class and retail sales, and direct culinary employees to execute sales plans.
  • Anticipate and solve problems by taking decisive action, and follow up with the Resident Chef.
  • Stay informed by maintaining product knowledge, accessing available training, and seeking out additional resources when necessary.
  • Ensure the accuracy and integrity of employee information, including Time and Attendance records and personal data.
  • Partner with the Resident Chef, HQ Culinary Team, Human Resources, and other departments as needed.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
  • Ensure adherence to applicable wage and hour laws, and accurately record time worked according to SLT policy.
  • May handle, serve, and pour liquor, wine, and beer, and/or mix ingredients to prepare cocktails and other drinks.
Essential Functions:
  • Ability to communicate verbally and work cooperatively with employees and customers.
  • Ability to remain in a stationary position for up to 3 hours at a time.
  • Ability to move about the workplace coaching and directing employees and/or class participants, or while selling to customers.
  • Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using the tongue or nose.
  • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to demonstrate, retrieve, and/or replenish merchandise and/or cooking equipment.
  • Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice, and/or demonstrate other techniques.
  • Ability to work a varied schedule to teach classes at different times of the day, week, and year.
  • Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
  • Regular and predictable attendance.
  • Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs.
  • Environmental conditions: working with an open flame and/or other heating units, and exposure to variation in kitchen temperature.
Experience and Required Qualifications:
  • 1-2 years progressively responsible kitchen operations or kitchen management experience.
  • Culinary degree or equivalent Sous Chef experience considered in lieu of degree.
  • Valid Food Handlers/Food Managers Certification.
  • Must be at least 21 years old.
  • Familiarity with MS Office Suite (Word, Excel, Outlook).
  • Demonstrated successful teaching and training experience.
  • Proven ability to drive sales and motivate teams.
  • Proven training and communication skills.
  • Proven leadership and financial management skills.
Sur La Table Core Competencies for Everyone:
  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective, and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom, and decisive action.
  • Take Ownership: You are committed, responsible, and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.

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