Desktop Technical Support Specialist
2 weeks ago
**Job Title:** Desktop Technical Support Analyst
**Job Summary:** We are seeking a highly skilled Desktop Technical Support Analyst to join our team at CB Canada. As a key member of our IT support team, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our desktop systems.
Key Responsibilities:
- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues related to desktop systems, software, and hardware
- Install, configure, and maintain desktop systems, software, and hardware
- Collaborate with internal teams to resolve technical issues and implement new projects
- Manage customer issues, resolve them directly or engage internal resources to do so
- Participate in the development and implementation of technical solutions to improve the overall IT experience
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 3-5 years of experience in a desktop technician role or similar position in a large corporate environment
- 3+ years of hands-on working experience in utilizing problem-solving & decision-making skills to provide technical support and customer service in a fast-paced, high-demand office environment
- 3+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS
- Excellent organizational skills to manage multiple complex initiatives
- Excellent verbal and written communication skills
- Solid track record when it comes to being very customer-focused and having a good understanding of the needs of our customers
- Excellent and proven customer service focus record
- Able to work with minimum supervision and in collaboration with a large team
- Strong relationship and people-oriented skills
- Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors
- Post-secondary degree in Computer Science or in a relevant field of study
Preferred Qualifications:
- Previous Banking/FI experience an asset
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