Desktop Support Specialist

2 weeks ago

Toronto, Ontario, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing end-user support for our employees, resolving technical issues, and ensuring the smooth operation of our desktop systems.

Key Responsibilities:

  • Provide technical assistance to employees, resolving issues related to Windows 10, Macintosh iOS/macOS, and other desktop systems.
  • Act as a single point of contact for all technology-related issues, providing supervised systems-level support for production endpoint systems and development systems.
  • Collaborate with the Event & Experience Team to provide end-level support for employees seeking technical assistance.
  • Work closely with other departments to remediate problems and report issues, acting as a technical liaison to create the first point of contact.
  • Support assigned systems, acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.

Requirements:

  • 3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment.
  • 3+ years of hands-on working experience in utilizing problem-solving & decision-making skills to provide technical support and customer service in a fast-paced, high-demand office environment.
  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS.
  • Ability to demonstrate technical working knowledge on all aspects of end-user computing, dealing with complex technical issues ranging from PCs, Laptops, Tablets, Networking, Mobile Devices, & Printers.
  • Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel).
  • Possess excellent organizational skills to manage multiple complex initiatives.
  • Excellent verbal/written communication skills and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • Excellent and proven customer service focus record.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills.
  • Post-secondary degree in computer science or in a relevant field of study.

Nice to Have Skills:

  • Previous Banking/FI Experience is an asset.
  • Previous Desk-side escalated support roles are an asset.

Assignment Details:

Assignment Location: Toronto, ON - Work Onsite.

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