Hotel Receptionist

3 weeks ago


Quesnel, Canada Ramada by Wyndham Quesnel Full time
Hotel Front Desk Clerk Job Description

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Ramada by Wyndham Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Registration: Register arriving guests, assign rooms, and ensure all necessary information is accurately recorded.
  • Reservation Management: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Guest Services: Provide information on hotel facilities and services, including amenities, dining options, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a timely and efficient manner.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls, relay messages, and provide assistance to guests and colleagues.
  • Special Needs: Assist guests with special needs, ensuring their requirements are met and their stay is comfortable and enjoyable.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Additional Responsibilities:
  • Support for Newcomers and Refugees: Participate in government or community programs that support newcomers and refugees.
  • Support for Youths: Participate in government or community programs that support youth employment.
  • Support for Veterans: Participate in government or community programs that support veterans.
  • Support for Indigenous People: Participate in government or community programs that support Indigenous people.
  • Support for Visible Minorities: Participate in government or community programs that support members of visible minorities.

Work Terms: Permanent position with 40 hours of work per week. Work Language: English.


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