Veterinary Support Specialist

2 weeks ago


Toronto, Ontario, Canada VetStrategy Full time
Job Description

We are seeking a highly skilled Veterinary Support Specialist to join our team at VetStrategy.

About the Role

This is a unique opportunity to leverage your veterinary expertise and passion for innovation in a fast-paced environment. As a Cloud-Based Catalogue Migration Expert, you will play a critical role in guiding clinics through the transition from their existing catalogues to our standard cloud-based platform.

Responsibilities
  • Catalogue Migration Implementation:
  • Develop a comprehensive understanding of our standard catalogue from both a veterinary and business perspective.
  • Collaborate with clinics to understand their existing catalogue and guide them through the migration process, providing training and support as needed.
  • Oversee and manage the Go Live phase, ensuring a smooth transition from old catalogues to our new standard catalogue.
  • Attend meetings with clinic teams while taking meeting minutes.
  • Assist in developing user-friendly training guides and resources to facilitate the adoption and navigation of the standard catalogue.
  • Perform thorough assessments of clinic workflows to identify potential issues and address roadblocks during the migration process proactively.
  • Collaborate with stakeholders to continuously enhance the catalogue based on feedback and emerging best practices.
Requirements
  • Minimum 2+ years of veterinary-related clinical experience.
  • Fluent in English.
  • Excellent communication and interpersonal skills.
  • Strong time management and organizational skills.
  • Ability to adapt to changing priorities and thrive under pressure in a fast-paced environment.
  • Proficiency with patient management systems (e.g., AVImark, Logivet) and Microsoft O365 Suite.
What We Offer

As a Veterinary Support Specialist at VetStrategy, you can expect a competitive salary range of $65,000 - $85,000 per year, depending on experience.



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