Dispatcher - CN Emergency Communication Center
4 weeks ago
The CN Emergency Communication Centre Dispatcher plays a vital role in providing 24/7 phone and radio dispatching responses to CN Police members across Canada and the US. This position offers assistance to the public and internal CN departments in handling emergency situations effectively and safely.
Main Responsibilities- Provide communication and support services to CN Police staff.
- Utilize a Computer Aided Dispatching (CAD) system to receive, prioritize, and process calls, then dispatch to the police or other emergency services as required.
- Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls.
- Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur.
- Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data.
- Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants.
- Prioritize incoming telephone calls.
- Coordinate actions between local emergency services and CN forces.
- Monitor CN Police Officers' safety.
- Maintain regular communication with multiple stakeholders, both internal and external to CN, to address situations that arise.
- Ensure communication of information is relayed accurately and promptly.
- Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan.
The role is carried out in person in an office environment at our Headquarters location in downtown Montreal. The shifts operate on a rotating schedule, dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidents 24/7.
Requirements- Computer-Aided Dispatching experience.
- Previous experience in computer-aided dispatching.
- Call center experience.
- Radio communications experience.
- Customer service experience.
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.
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