Dispatcher - CN Emergency Communication Center
4 weeks ago
CN is seeking a highly skilled and experienced Dispatcher to join our Emergency Communication Center team. As a Dispatcher, you will play a critical role in ensuring the safe and efficient movement of trains and goods across our vast network.
Key Responsibilities- Provide 24/7 phone and radio dispatching responses to CN Police members across Canada and the US.
- Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls, then dispatch to the police or other emergency services as required.
- Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls.
- Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur.
- Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data.
- Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants.
- Prioritize incoming telephone calls.
- Coordinate actions between local emergency services and CN forces.
- Monitor CN Police Officers' safety.
- Liaise Between Local Emergency Services and CN.
- Experience in computer-aided dispatching, call center experience, radio communications experience, and customer service experience.
- High School Diploma (required) and English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification.
- Identifies risks and anticipates impacts to ensure a safe and secure environment.
- Cultivates relationships to proactively support customers' supply chain needs or those that support them.
- Shares timely information within and across functions to get things done effectively.
- Inspires others with impactful communications and adapts to the audience.
- Makes informed and timely decisions to get things done.
- Deals with pressure and change by staying calm to quickly adapt to changes.
- Collaborates with key internal stakeholders to enable higher productivity.
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.
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Dispatcher - CN Emergency Communication Center
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Montreal, Quebec, Canada CN Full timeJob SummaryThe CN Emergency Communication Centre Dispatcher plays a vital role in providing 24/7 phone and radio dispatching responses to CN Police members across Canada and the US. This position offers assistance to the public and internal CN departments in handling emergency situations effectively and safely.Main ResponsibilitiesProvide communication and...
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Emergency Communication Center Dispatcher
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Emergency Communication Center Dispatcher
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Montreal, Quebec, Canada CN Full timeJob SummaryThe CN Emergency Communication Center Dispatcher plays a critical role in ensuring the safety and security of CN's vast network and multiple internal departments. As a key member of the CN Police team, this position requires exceptional communication and problem-solving skills to effectively handle emergency situations.Main ResponsibilitiesProvide...
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Montreal, Quebec, Canada CN Full timeThe CN Emergency Communication Centre Dispatcher plays a vital role in providing 24/7 phone and radio dispatching responses to CN Police members across Canada and the US. This position offers the public and internal CN departments the necessary assistance to handle emergency situations effectively and safely.Main ResponsibilitiesCommunication Support...
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