Return Merchandise Coordinator

7 days ago


Burlington, Ontario, Canada Evertz Full time

This is a customer-facing role within the administrative department at Evertz, requiring strong communication and organizational skills. The successful candidate will thrive in a fast-paced environment, possessing excellent critical thinking skills and the ability to prioritize tasks effectively.

Key Responsibilities:

  • Perform general administrative duties, including filing, faxing, and photocopying
  • Evaluate customer needs and provide solutions
  • Process Return Merchandise Authorization numbers (tickets) for customer hardware returns
  • Correspond with customers regarding returns, ticket status, and payments
  • Other related duties as required

Required Qualifications:

  • Post-Secondary Education in a related field (Business, Administration) or equivalent experience
  • Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills, and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Some customer service experience is preferred

What We Offer:

  • A competitive total compensation package
  • A comprehensive benefits program
  • A supportive work environment
  • Opportunities for career growth and development


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