Returns Processing Agent

3 months ago


Burlington, Ontario, Canada Evertz Full time

Become a vital part of our team as a Returns Management Associate

We are seeking a committed professional to assist our internal departments and contribute to the overall success of Evertz. In the role of Returns Management Associate, you will be instrumental in improving the customer experience and ensuring the smooth functioning of our operational systems.

Key Responsibilities:

  • Execute general office tasks
  • Assess customer requirements and deliver appropriate solutions
  • Manage Return Merchandise Authorization (RMA) processes for product returns
  • Engage with customers regarding their returns and financial transactions
  • Fulfill any additional required duties

Qualifications:

  • Post-Secondary Education in Business or a related discipline
  • Excellent communication, analytical, and problem-solving abilities
  • Capability to excel in a dynamic work environment
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Prior experience in customer service is advantageous

What We Offer:

  • Employer-sponsored benefits program
  • Attractive total compensation package
  • Career advancement opportunities
  • Employee assistance program and discounts
  • Work-life balance and a relaxed work atmosphere
  • Engaging social events and sports activities with colleagues


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