Automotive Software Trainer and Implementation Specialist

2 weeks ago

Milton, Ontario, Canada PBS Systems Inc. Full time
Bilingual Automotive Software Trainer & Implementation Expert

We are looking for a highly skilled Automotive Software Trainer and Implementation Specialist to join our team. This is an exciting opportunity for someone who wants to grow with a rapidly expanding company.

About PBS Systems Inc.

PBS Systems Inc. is a leading provider of innovative software solutions to the automotive industry. We pride ourselves on delivering exceptional products and services that help our customers succeed. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a real impact in the lives of our customers.

Job Description

The role of the Bilingual Automotive Software Trainer and Implementation Expert involves providing training to existing customers on our Dealer Management Software, both in English and French. You will be responsible for assisting customers' training both on the phone and virtually leading up to the new software completion. Additionally, you will assist the customer onsite/in person, when required, with new software install training.

This position requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. The successful candidate will have experience working in a fast-paced environment and be able to prioritize tasks without direction from Team Leads.

Key Responsibilities:

  • Learn and develop an understanding of all areas of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Develop expertise in data entry and other key tasks
  • Become an installation resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase knowledge
  • Provide excellent support to our customers in our software
  • Be able to discuss and navigate our DMS Software to better assist our customers
  • Work directly with customers and train all sessions in assigned module or modules
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own module and others within ST&T
  • Maintain documentation and update as processes change within department
  • Willingsness to commit to an ongoing system of education and cross-training
  • Ensure ST&T queue is monitored
  • Perform other duties and responsibilities as assigned

Requirements

  • Fluent in French and English (speaking, reading, writing)
  • 1-2 years' previous experience in the automotive industry/dealership environment preferred, PBS experience considered a strong asset
  • Experience in the sales area of a dealership preferred
  • High School Diploma
  • Strong knowledge of Microsoft Office Suite
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Willingness to go the extra mile
  • Travel within Canada and the USA (1 week per month) is required; proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) are required

What We Offer

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • A competitive annual base salary: $$80,000 - $110,000 based on location and experience
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more

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