Key Account Support Specialist
3 days ago
Job Summary:
JWC Environmental is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to sales and purchasing departments.
Responsibilities:
- Assist with project proposal and sales contracts
- Support the quote preparation process by sizing and selecting standard products based on information provided by sales reps, consulting engineers, and end users
- Perform order management which includes customer inquiries/communication, order changes and internal resource coordination/communication
- Maintain records of customer communication and contact information as required
- Create submittal packages, submit within tight deadline period, revise as needed to achieve approval per customer specification
- Reviews/checks submittal documentation to ensure the materials reflect selections specified for the project
- Create structured Bills of Material in VISUAL ERP system
- Provide sales and purchasing department with accurate specification, costing, availability and lead time of specific components for new projects
- Keep customer up to date with production progress and anticipated shipping date
- Liaising with installation/project engineers
- Providing Pre and Post-Sales technical support to clients
- Source mechanical and electrical components to meet standards and customer specification
- Design control panel and built the most simple ones
- Create mechanical and electrical Bill-of-Materials
- Assemble the product O&M
- Quality Control
- Ensure the proper operation of equipment
- Verify that design, materials and components meet specs
- Perform mechanical, electrical and leak tests
- Verify that parts move correctly and test the proper fit of components
- Ensure that automation program respect control philosophy
- Create a test procedure, verify functionality and make control panel corrections
- Find the cause of the defect and develop a solution
Requirements:
- Degree or Diploma in Engineering or other applicable/related field
- 2+ years relevant experience in an engineer-to-order, applications engineering, and/or discrete manufacturing environment
- Excellent oral and written communication skills
- Experience with 2-D & 3-D drafting software (Inventor preferred)
- Ability to use technology and analysis tools (Excel, Outlook, web, databases)
- Highly self-motivated
- Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude
- Outstanding business etiquette skills
- Knowledge of products and technologies including current and potential applications
- Mechanical, electrical and automation knowledge
- Valid driver's license
- Attention to detail
About Us:
JWC Environmental offers a competitive salary range of $60,000.00-$66,000.00 per year.
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