Key Account Support Specialist

3 days ago


Burnaby, British Columbia, Canada JWC Environmental Full time $60,000 - $66,000

Job Summary:

JWC Environmental is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to sales and purchasing departments.

Responsibilities:

  • Assist with project proposal and sales contracts
  • Support the quote preparation process by sizing and selecting standard products based on information provided by sales reps, consulting engineers, and end users
  • Perform order management which includes customer inquiries/communication, order changes and internal resource coordination/communication
  • Maintain records of customer communication and contact information as required
  • Create submittal packages, submit within tight deadline period, revise as needed to achieve approval per customer specification
  • Reviews/checks submittal documentation to ensure the materials reflect selections specified for the project
  • Create structured Bills of Material in VISUAL ERP system
  • Provide sales and purchasing department with accurate specification, costing, availability and lead time of specific components for new projects
  • Keep customer up to date with production progress and anticipated shipping date
  • Liaising with installation/project engineers
  • Providing Pre and Post-Sales technical support to clients
  • Source mechanical and electrical components to meet standards and customer specification
  • Design control panel and built the most simple ones
  • Create mechanical and electrical Bill-of-Materials
  • Assemble the product O&M
  • Quality Control
  • Ensure the proper operation of equipment
  • Verify that design, materials and components meet specs
  • Perform mechanical, electrical and leak tests
  • Verify that parts move correctly and test the proper fit of components
  • Ensure that automation program respect control philosophy
  • Create a test procedure, verify functionality and make control panel corrections
  • Find the cause of the defect and develop a solution

Requirements:

  • Degree or Diploma in Engineering or other applicable/related field
  • 2+ years relevant experience in an engineer-to-order, applications engineering, and/or discrete manufacturing environment
  • Excellent oral and written communication skills
  • Experience with 2-D & 3-D drafting software (Inventor preferred)
  • Ability to use technology and analysis tools (Excel, Outlook, web, databases)
  • Highly self-motivated
  • Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude
  • Outstanding business etiquette skills
  • Knowledge of products and technologies including current and potential applications
  • Mechanical, electrical and automation knowledge
  • Valid driver's license
  • Attention to detail

About Us:

JWC Environmental offers a competitive salary range of $60,000.00-$66,000.00 per year.


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