Team Lead, Donations Processing

2 months ago

Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time
About the Role

This is an exciting opportunity to join the Centre for Addiction and Mental Health (CAMH) Foundation as a Team Lead, Donations Processing. In this role, you will oversee the data entry process and lead a team of Donations Processing Associates, ensuring accurate and timely processing of donations.

Key Responsibilities
  • Oversee data entry work performed by Donations Processing Associates, ensuring adherence to organizational standards and CRA guidelines
  • Train and supervise Donations Processing Associate and contract staff
  • Provide guidance to Foundation members related to donations processing, receipting, and fund codes
  • Create, review, and update donations processing process documents, including training for staff involved in the process
  • Participate in Finance 101 onboarding for new staff, present sections related to donations
  • Prepare and distribute monthly pledge report to Philanthropy and Partnership teams
  • Generate Courtesy Reminders based on the pledge report, including formatting with donor-facing pledge descriptions and donor manager information
  • Collaborate with Philanthropy and Partnerships teams to adjust overdue pledge schedules
  • Manage and reconcile gifts coded to suspense fund, coordinating with Philanthropy, Partnerships, and Finance teams for proper coding in a timely manner
  • Ensure the data integrity of incoming donations, processing them and issuing acknowledgments within agreed-upon organizational standards
  • Generate charitable tax receipts and thank you letters appropriate to the donation and distribute to the development and donor experience teams for mailing. Also, update and upload any new tax receipt letters
  • Manage continuity of tax receipts, including cancelled/damaged receipts, sequence of tax receipt numbers
  • Create and update queries to track necessary manual updates, such as online gifts requiring fund designation or corporate donations needing conversion and receipting outside standard procedures
  • Liaise with other departments to plan workload effectively
  • Collaborate with Hospital Finance to establish payroll deductions and review payments potentially intended for the hospital
  • Host bi-weekly meetings with Donations Processing Associates and Donor Experience team to address issues and challenges
  • Assist Financial Analyst in reconciling discrepancies between information in Raiser's Edge and the General Ledger
  • Respond to and resolve Foundation, Hospital, and donor inquiries and discrepancies regarding gifts, tax receipts, and other donor/gift information.
  • Support Finance team in gathering information for audits
  • Perform any other ad-hoc tasks as assigned
Requirements
  • Completion of College diploma or University degree
  • 5 years of relevant and practical work experience. A combination of relevant education and experience may be considered.
  • Extensive knowledge of and demonstrated experience working with Raiser's Edge or similar donor database management system.
  • Understanding of basic accounting/bookkeeping principles
  • Demonstrated excellent communication, interpersonal, organizational, and time management skills.
  • Strong client service skills; able to diffuse situations with upset donors/public.
  • Strong computer skills, including proficiency in Microsoft Office software, especially Excel.
  • Attention to detail and data entry skills in entering donor and financial information.
  • Ability to work with minimal supervision while prioritizing own work to handle multiple tasks and ensure established deadlines are met.
  • Demonstrated commitment to and understanding of the mission and values of CAMH.
  • Willingness to work flexible hours, occasional evenings, and weekends.

  • Team Lead, Donations Processing

    4 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis is an exciting opportunity to join the Centre for Addiction and Mental Health (CAMH) Foundation as a Team Lead, Donations Processing. In this role, you will oversee data entry processes and lead a team of Donations Processing Associates, ensuring accurate and timely processing of donations.Key ResponsibilitiesOversee data entry work...

  • Team Lead, Donations Processing

    4 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis is an exciting opportunity to join the Centre for Addiction and Mental Health (CAMH) Foundation as a Team Lead, Donations Processing. In this role, you will oversee data entry processes and lead a team of Donations Processing Associates, ensuring accurate and timely processing of donations.Key ResponsibilitiesOversee data entry work...

  • Team Lead, Donations Processing

    2 months ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis is an exciting opportunity to join the Centre for Addiction and Mental Health (CAMH) Foundation as a Team Lead, Donations Processing. In this role, you will oversee the data entry process and lead a team of Donations Processing Associates, ensuring accurate and timely processing of donations.Key ResponsibilitiesOversee data entry work...

  • Team Lead, Donations Processing

    2 months ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis is an exciting opportunity to join the Centre for Addiction and Mental Health (CAMH) Foundation as a Team Lead, Donations Processing. In this role, you will oversee the data entry process and lead a team of Donations Processing Associates, ensuring accurate and timely processing of donations.Key ResponsibilitiesOversee data entry work...

  • Donations Processing Team Lead

    2 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis position oversees data entry processes and leads a team of Donations Processing Associates, both full-time and contract staff. The role involves reviewing donations for accurate coding, making necessary adjustments to incoming gifts, ensuring data integrity, accuracy, and timeliness in processing, and attaching proper documentation while...

  • Donations Processing Team Lead

    3 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the RoleThis position is responsible for overseeing data entry processes and leading a team of Donations Processing Associates. The successful candidate will have extensive knowledge of and demonstrated experience working with Raiser's Edge or similar donor database management system.Key ResponsibilitiesOversee data entry work performed by Donations...

  • Senior Donations Processing Lead

    3 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the Role:This position oversees data entry processes and leads a team of Donations Processing Associates, both full-time and contract staff. The successful candidate will be responsible for reviewing donations for accurate coding, making necessary adjustments to incoming gifts, ensuring data integrity, accuracy, and timeliness in processing, and...

  • Data Entry Team Lead

    3 days ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    About the OpportunityThis is a key leadership role within the Donations Processing team at the Centre for Addiction and Mental Health (CAMH) Foundation. The successful candidate will be responsible for overseeing data entry processes, leading a team of Donations Processing Associates, and ensuring the accuracy and integrity of donor data.Key...

  • Donation Process Coordinator

    1 month ago

    Toronto, Ontario, Canada Ontario Health Full time

    Job Summary:Ontario Health is seeking a highly motivated and experienced Registered Nurse to join our team as a Casual Specialist, Organ and Tissue Donation. This exciting opportunity will allow you to make a difference in the lives of individuals and families by guiding each step of the donation process.Key Responsibilities:Conduct clinical assessments and...

  • Donation Process Coordinator

    1 month ago

    Toronto, Ontario, Canada Ontario Health Full time

    Job Summary:Ontario Health is seeking a highly motivated and experienced Registered Nurse to join our team as a Casual Specialist, Organ and Tissue Donation. This exciting opportunity will allow you to make a difference in the lives of individuals and families by guiding each step of the donation process.Key Responsibilities:Conduct clinical assessments and...

  • Donations Processing Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health - CAMH Full time

    About the RoleThe Donations Processing Coordinator plays a critical role in ensuring the smooth processing of incoming gifts and related activities. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a team environment.Key Responsibilities:Process incoming donations through various methods,...

  • Organ and Tissue Donation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Sudbury and Surrounding Region. The successful candidate will have a history of excellence in clinical practice and thrive on making a difference.This exciting opportunity will allow you to guide each step of the donation process,...

  • Organ and Tissue Donation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Sudbury and Surrounding Region. The incumbent will report directly to the Manager, Hospital Programs.This exciting opportunity will allow you to guide each step of the donation process, including donor identification, suitability...

  • Clinical Organ and Tissue Donation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Job Title: Clinical Organ and Tissue Donation SpecialistOntario Health is seeking a highly motivated and dedicated Clinical Organ and Tissue Donation Specialist to join our team in the Kingston and surrounding region. As a key member of our team, you will play a critical role in the donation process, working closely with healthcare providers and families to...

  • Organ and Tissue Donation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Kingston and surrounding region. The successful candidate will have a history of excellence in clinical practice and thrive on making a difference.This exciting opportunity will allow you to guide each step of the donation process,...

  • Clinical Organ and Tissue Donation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Transform Lives with Ontario HealthAt Ontario Health, we are seeking a highly motivated and compassionate Clinical Organ and Tissue Donation Specialist to join our team. As a key member of our healthcare team, you will play a vital role in the donation process, working closely with families, healthcare providers, and other stakeholders to facilitate the...

  • Clinical Organ and Tissue Donation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Kingston and surrounding region. The incumbent will report directly to the Manager, Hospital Programs.This exciting opportunity will allow you to guide each step of the donation process, including donor identification, suitability...

  • Clinical Organ and Tissue Donation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Organ and Tissue DonationOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Sudbury and Surrounding Region. The successful candidate will have a history of excellence in clinical practice and thrive on making a difference.This exciting opportunity will allow you to guide each step of the...

  • Clinical Organ and Tissue Donation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated casual Organ and Tissue Donation Specialist for the Kingston and surrounding region. The incumbent will report directly to the Manager, Hospital Programs.This exciting opportunity will allow you to guide each step of the donation process, including donor identification, suitability...

  • Nurse Specialist in Organ and Tissue Donation

    1 week ago

    Toronto, Ontario, Canada Ontario Health Full time

    Make a Difference in Your CareerOntario Health is seeking a highly motivated and dedicated Specialist in Organ and Tissue Donation to join our team. As a critical care professional, you will play a vital role in the donation process, working closely with healthcare providers to ensure the safe and effective procurement of organs and tissues for...