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Customer Service Representative

2 months ago

Belleville, Ontario, Canada CB Canada Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Provide Exceptional Guest Service
    • Exceed guest expectations by providing outstanding customer service
    • Help create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
  • Support Operational Excellence
    • Participate in the implementation of the departmental strategic plans
    • Answer guest services phone; inform or re-direct calls accordingly
    • Greet guests in person; offer information on the facility, events, and promotions
    • Conduct guests to other areas as requested; conduct facility tours
    • Respond to, resolve, or escalate issues as required
    • Communicate effectively with all appropriate operational departments
  • Develop Strong Relationships
    • Develop and cultivate strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
    • Contribute to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience
  • Anticipate and Resolve Issues
    • Anticipate operational and service issues before they escalate, trouble-shoot and resolve guest concerns before they are complaints

Requirements

  • People-Focused and Committed to Service Excellence
    • People-focused and committed to service excellence
    • Proactive and solution-oriented with a drive to succeed
  • Education and Experience
    • Secondary school diploma
    • Minimum 2 years of experience in customer service; gaming experience an asset
  • Skills and Abilities
    • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
    • Smart Serve certification or willing to obtain

What We Offer

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical 'corporate' job. We work hard and we have fun