Customer Service Representative

1 month ago

Belleville, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Great Canadian Entertainment. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring a safe and welcoming work environment, and contributing to the overall success of our resort.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless service delivery and maintain high standards of professionalism, ethics, and grooming.
  • Stay up-to-date with all resort services and features, including promotions and offerings, to provide accurate information to guests.
  • Maintain accurate records and reports, as required, to ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
  • Perform other duties as assigned or directed to support the success of our resort.

Requirements

  • High School Diploma or equivalent.
  • Minimum one year of experience in customer service, with gaming experience an asset.
  • Ability to successfully obtain a Gaming License.
  • Ability to stand for long periods of time and work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Bilingual (English/French) is an asset but not required.

Work Environment Considerations

  • Work within a 24/7 operation, with flexibility to work varied shifts, including days, evenings, nights, weekends, and holidays.
  • Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.

Great Canadian Entertainment is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply. We accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to advise Human Resources in advance if an accommodation is required.

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