Customer Service Representative

4 weeks ago


Belleville, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Great Canadian Entertainment. As a key member of our Guest Services team, you will be responsible for providing exceptional customer experiences while ensuring a safe and welcoming work environment for all team members.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Ensure adherence to company policies and procedures, maintaining a high level of professionalism and integrity at all times.
  • Collaborate with other departments to ensure seamless communication and a positive guest experience.
  • Stay up-to-date on all resort services and features, including promotions and offerings, to provide accurate information to guests.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Perform other duties as assigned or directed by management.

Requirements

  • High School Diploma or equivalent required.
  • Minimum one year of experience in customer service, with a focus on providing exceptional guest experiences.
  • Ability to work in a fast-paced environment, with flexibility to work varied shifts, including evenings, nights, weekends, and holidays.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to obtain a Gaming License, if required.

What We Offer

Great Canadian Entertainment is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a range of perks and incentives to support your well-being and success.



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