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Product Support Specialist

2 months ago


Saskatoon, Saskatchewan, Canada Brandt Full time
About the Role

Brandt is seeking a skilled Product Support Representative to join our team in Regina, SK. As a key member of our Customer Service Centre, you will play a vital role in providing exceptional support to our customers across the country.

Key Responsibilities
  • Initiate outbound sales calls to customers to promote our products and services
  • Respond to parts pricing inquiries from customers through various channels, ensuring timely and accurate responses
  • Fulfill parts order requests from clients with precision and attention to detail
  • Provide availability of inventory and shipping times to customers, ensuring seamless communication
  • Collaborate with multiple vendors to offer customers a range of options for their parts requests
Requirements
  • Proven ability to multitask and navigate multiple systems simultaneously
  • Exceptional customer service skills, with a focus on delivering high-quality support
  • Attention to detail and accuracy in order to meet customer expectations
  • Strong written and verbal communication skills, with the ability to engage with customers effectively
  • Ability to work collaboratively as part of a fast-paced team
Preferred Qualifications
  • Previous experience in the agricultural industry or outbound sales
  • Fluency in both French and English, although not necessary