Sales Support Specialist
4 weeks ago
Job Title: Sales Support Specialist
Job Summary:
We are seeking a highly skilled Sales Support Specialist to join our team at EMCO Corporation. As a Sales Support Specialist, you will provide exceptional customer service to our customers, respond to their inquiries, and support our sales team in a fast-paced environment.
Key Responsibilities:
- Provide sales support to customers via telephone, email, and in-person interactions
- Answer customer inquiries and identify their needs
- Research products for the sales team
- Enter sales orders and purchase orders for the sales team
- Find efficiencies in our processes to improve customer satisfaction
- Follow up on backorders with vendors and provide customers with accurate delivery dates
- Process returns and warranty claims to customers
- Support Counter Sales and Outside Sales activities
- Resolve issues related to customer orders
Requirements:
- Grade 12 diploma or equivalent; college and/or university degree an asset
- A minimum of 1 year of experience in customer service or counter sales
- Proficient in Microsoft Office software
- Excellent customer service and verbal communication skills
- Ability to work in a fast-paced environment
Why Work with Us:
EMCO Corporation is a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products. We offer a dynamic work environment, competitive salary, benefits, and profit sharing. Our team is dedicated to supporting your growth and development in your career.
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