Automation Support Specialist, Technical Services
6 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be responsible for providing technical support for our global customer base, handling technical issues, and ensuring our customers are set up for success.
Key Responsibilities:
- Field questions and log high-priority issues
- Meet with customers regularly to discuss technical issues and provide solutions
- Manage difficult situations while working with the extended Adobe Support team
- Anticipate and avoid issues, identify and mitigate against risk
- Document all customer cases, customer problem interactions, and customer environment details
Requirements:
- Java Development Experience
- Experience with JavaScript, HTML, CSS, XML, Docker/K8s
- Windows/Linux server knowledge
- Performance tuning and optimization
- Bachelor's Degree or equivalent experience
- At least 3 years of full-time experience in customer care/customer support or related field
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
About Adobe:
Adobe is a global leader in digital media and marketing solutions. Our mission is to empower creativity and innovation for individuals and organizations around the world.
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