IT Support Specialist

6 days ago


Sydney, Nova Scotia, Canada Expera IT Full time
About Expera IT

We are a leading provider of technology solutions for small and medium-sized businesses, helping them to thrive and grow in a rapidly changing world.

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our First Contact Team, you will be responsible for providing remote customer support for a wide range of issues across a diverse client pool.

Key Responsibilities
  • Respond to client requests in a timely and professional manner
  • Successfully handle a high volume of requests, prioritizing tasks and managing time effectively
  • Communicate clearly and effectively with clients and teammates regarding outstanding issues
  • Solve complex business and productivity issues using technology
  • Create and maintain accurate and up-to-date network documentation
  • Implement solutions using simple, proven technologies
  • Deliver tested solutions that address the root cause of an issue
  • Accurately determine the proper course of action when facing conflicting priorities
  • Update ticketing system in real-time
Requirements
  • Post-Secondary Certificate or Diploma in computer science, IT engineering or other related field
  • Minimum 3-12 months work experience
  • Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
  • Excellent knowledge of endpoint hardware, its functionality and maintenance
  • Experience using a ticketing system is an asset
Our Culture
  • We value a culture of empowerment and accountability
  • We are passionate about delivering exceptional service and exceeding client expectations
  • We are committed to ongoing learning and professional development


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