Client Experience Expert

7 days ago


St Albert, Alberta, Canada ATB Financial Full time
About ATB Financial

We're committed to making a positive impact in the lives of our clients, team members, and communities. Our purpose is centered around three key principles:

Client-Centric Approach

We put our clients at the heart of everything we do. Our employees are empowered to deliver remarkable experiences that set us apart from other financial institutions.

This role requires flexibility, as you'll be working Saturday shifts on a rotating basis. You'll be based out of the St. Albert South branch, but may occasionally be required to travel to neighboring branches.

Culture of Inclusion

We celebrate the unique perspectives and talents of our employees. Our goal is to create an inclusive work environment where everyone feels safe, supported, and empowered to succeed.

Employee Development

We're committed to helping our employees grow and develop their skills. Through interesting and challenging work, performance enablement, and learning opportunities, we aim to set our employees up for success.

About the RoleKey Accountabilities
  1. Deliver exceptional client experiences through human-centered advice and assistance
  2. Seek out information to provide expert advice to clients
  3. Build sustainable relationships and trust with clients through open communication
  4. Establish a positive rapport with clients
  5. Effectively translate information using digital tools and products
Requirements
  • Experience in land secured lending
  • Post-secondary degree or diploma in finance, business administration, or related field
  • 3-5 years of relevant experience in retail banking
  • 5+ years of client service experience
What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you're passionate about delivering exceptional client experiences, we want to hear from you.



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