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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Durabuilt Windows & Doors Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Durabuilt Windows & Doors Inc. The successful candidate will provide technical support to our customers and internal teams, ensuring that they have a seamless experience with our products and services.

Key Responsibilities:
  • Provide technical assistance to customers and internal teams via phone, email, and in-person support.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and internet connectivity.
  • Collaborate with cross-functional teams to identify and implement solutions to technical problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions to improve customer experience.
Requirements:
  • 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of computer systems, networks, and internet protocols.
  • Fluency in English.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.