Operations and Maintenance Account Manager

4 weeks ago


Vaughan, Ontario, Canada Modern Niagara Full time
Job Description:

Modern Niagara is seeking a dynamic and results-driven Operations & Maintenance Account Manager to join our SCO team as part of Building Services. As a key player in driving account growth and annual renewal, this role requires a proactive mindset, strong analytical skills, and exceptional communication abilities.

Key Responsibilities:
  • Manage and oversee the operations and maintenance of existing accounts to ensure customer satisfaction and retention.
  • Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
  • Identify and analyze customer needs and requirements, providing strategic solutions and recommendations to drive account growth.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to align strategies and achieve growth objectives.
  • Monitor and analyze account performance metrics, identifying areas for improvement and implementing action plans to maximize account growth potential.
  • Stay up to date with industry trends and competitive landscape to identify new opportunities for account expansion.
  • Conduct regular account reviews and provide reports to management, outlining account performance, growth strategies, and recommendations for improvement.
  • Assist in the creation and execution of marketing campaigns and initiatives to support account growth objectives.
  • Proactively identify and address any operational issues or challenges that could impact account growth and customer satisfaction.
  • Stay current on market trends, competitor activities, and relevant industry developments to provide insightful recommendations and strategies for growth.

At Modern Niagara, we value passion, initiative, determination, professionalism, and teamwork. We are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do, and our award-winning safety culture has a record that's well above industry standards.

We are an equal opportunity employer and are committed to fostering a diverse, equitable, and inclusive organization. We recognize the value of eliminating barriers faced by members of equity-seeking groups in the construction industry.



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