Customer Service Representative
5 days ago
At Jonas Club Software, we are seeking a dedicated Customer Support Analyst to join our team. This role is ideal for individuals with excellent communication skills and the ability to work in a fast-paced environment.
About the JobThis position involves participating in day-to-day processes of the support team, including queue management, responding to emails, and assisting with client issues. The successful candidate will have strong problem-solving skills, be patient and dependable, and have a customer-centric approach.
We offer an excellent benefits package, career growth opportunities, and a great working environment. If you're self-motivated, detail-oriented, and enjoy helping others solve their problems, this could be the perfect opportunity for you.
Job Responsibilities- Use your skillsets to troubleshoot Client Issues in a timely manner
- Listen and serve as primary Support liaison between Clients and Jonas
- Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Experience in accounting-based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
- Requires 2 - 3 years of customer service experience
- Customer service experience preferably in the software industry
- Must be able to multi-task in a fast-paced environment and set priorities within time constraints
The estimated salary for this position is $45,000-$60,000 per year, depending on experience and qualifications.
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