Support Analyst Specialist

5 days ago


Unionville, Ontario, Canada Jonas Club Software Full time

We are seeking a highly skilled Customer Support Analyst to join our team at Jonas Club Software. This is an exciting opportunity for individuals who enjoy problem-solving, are patient and dependable, and have a strong customer focus.

Company Overview

Jonas Club Software is a leading provider of software solutions for the club industry. Our company culture values teamwork, innovation, and customer satisfaction.

As a member of our support team, you will play a critical role in ensuring that our clients receive exceptional service and support. You will be responsible for troubleshooting client issues, responding to emails, and collaborating with other departments to resolve complex problems.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Job Description
  • Use your technical skills to troubleshoot Client Issues in a timely and effective manner
  • Develop and maintain strong relationships with clients through excellent communication and problem-solving skills
  • Collaborate with other departments to identify and implement process improvements
Requirements
  • Experience in accounting-based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
  • Requires 2 - 3 years of customer service experience
  • Excellent communication and problem-solving skills

The estimated salary for this position is $50,000-$65,000 per year, depending on experience and qualifications.



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